Privacy Policy
Effective Date: 01/01/2020
Last Updated: 26/11/2024
At Sunlark Watersports, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us, whether online or in person.
1. Information We Collect
We may collect and process the following types of personal data:
• Personal Identification Information: Name, email address, phone number, postal address.
• Booking Information: Details of services booked, including payment information.
• Technical Data: IP address, browser type, and browsing activity on our website.
• Marketing Preferences: Your preferences for receiving communications and marketing materials.
• Other Data: Any other information you voluntarily provide us, such as survey responses or feedback.
2. How We Use Your Information
We use your information for the following purposes:
• To process and manage bookings, rentals, and guided tours.
• To communicate with you regarding your inquiries, bookings, or updates.
• To improve our website, services, and customer experience.
• To comply with legal obligations and resolve disputes.
• For marketing purposes (with your explicit consent): Sending newsletters, promotions, and special offers.
3. Sharing Your Information
We do not sell or share your data with third parties except:
• Service Providers: Payment processors, booking systems, and marketing platforms that help us deliver our services.
• Legal Obligations: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
To safeguard your information, all third-party service providers are bound by strict confidentiality agreements.
4. Data Storage and Security
We protect your data using secure servers and encryption. However, no system is foolproof, and we cannot guarantee security.
Data retention periods:
• Booking records: Retained for 10years for tax and legal purposes.
• Marketing data: Retained until you unsubscribe or request deletion.
5. Your Rights
Depending on your location, you may have the following rights:
• Access and Portability: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate data.
• Deletion: Request deletion of your data where applicable.
• Opt-Out: Unsubscribe from marketing communications.
To exercise your rights, contact us at contact@sunlark.com.au
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage or turn off cookies through your browser settings.
7. Marketing Communications
If you have consented to receive marketing communications, you can withdraw your consent at any time by:
• Clicking the “Unsubscribe” link in our emails.
• Contacting us directly at contact@sunlark.com.au
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before submitting personal information.
9. Changes to This Privacy Policy
We may periodically update this Privacy Policy. Any changes will be posted on this page with the updated “Effective Date.” We encourage you to review it regularly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch with us:
• Sunlark Watersports
• Email: contact@sunlark.com.au
By using our services or interacting with us, you acknowledge that you have read and understood this Privacy Policy.